We've all been there. You're logging into the system for the first time after the summer break, but you can't remember your password. Luckily, it's easy to set up a new one!
On the Login page, you should see a Forgotten Password option. Click this to get started with the reset process.
You then need to enter your email address or username, tick the box to prove you're not a robot, and then click Email Reset Link.
Please note - if your email address is linked to more than one account, you must use your username to reset the password.
Once you click the Email Reset Link option, the following message will appear:
If we find a matching account for the email address or username, you will receive a reset email. Click Choose a New Password or the text link within the email to be directed to the reset page.
Enter your username or email address in the top field.
Enter your password and confirmation of the password. Your password must contain at least eight characters and a mixture of letters and numbers.
Once each field is complete, click Save New Password. You will receive a confirmation message if the passwords match and fit the criteria.
You can then log in to Perspective with your new password.
Common Messages You May See when Resetting Your Password
If you see the above error, it means that the link you are using to reset the password has expired, already been used, or been used unsuccessfully too many times. If you see the term invalid token, you will need to request a new reset link by clicking Forgotten password? on the login screen again, then enter your details.
Your password must be at least eight letters long, and it cannot contain certain more obvious or common words. These include 'test', 'perspective', 'password' or anything related to your name (such as 'Wendy123').
The above error will appear if your email address is linked to multiple user accounts. If you see this, please contact our support team on 0845 129 7196.
The password you have entered does not match the password in the confirmation box below. Please check both passwords you have entered to ensure they match exactly.