Where can I find documents that have been uploaded by the LA?
Any general document your LA has shared with the school can be found by hovering over Services > Documents.
If your LA has shared a confidential file with you specifically, the file will be located within the Confidential Files folder. If you have any questions about the files in the Documents area, contact your Local Authority.
Our Support Team may be able to provide you with the best contact for your Local Authority.
A file the LA has sent me is inaccurate or incorrect.
All documents are made available by your Local Authority. If there are any inaccuracies, please get in touch with your contact at the LA.
I am unable to view a confidential file our Local Authority has sent.
A confidential file is a file that the Local Authority has sent via Perspective Lite. It can only be accessed by the individual user it was sent to or any user with the assigned role it was shared with.
If your LA sends you a confidential file, it will be visible in the My Confidential Files folder within your Services > Documents area.
My LA have sent a file to my role, but I can't access it.
If your LA has sent a file to a specific role (for example, Finance Manager) and you are the Finance Manager, your headteacher must ensure that you have been assigned that role via Admin > Manage User Roles. Once you are set as the appropriate role, you will have access to all previously shared files for that role.
Why is some of the data for the school incorrect?
If you spot any anomalies with the data in your account, you'd need to contact the Local Authority directly, as they are the data controllers and most data is powered by LA-imported files.
If you have any problems or queries, please contact your LA directly, as they will be able to assist you with any queries of this nature.
How do I send files to the LA?
You can find instructions on how to send files to the LA by clicking here.
I have sent the wrong file to my Local Authority.
If you believe you have uploaded the wrong document, or you wish to make changes to a document you have sent, click the Recall option next to it. Please note that once the file has been downloaded by the LA or Organisation, you will be unable to recall it.
How do I respond to a visit report?
The headteacher can do this by clicking on Visits and then clicking Read and Respond. They can then mark the Report as Accurate or Inaccurate and send a comment to your Local Authority.
How do I access the attachment on the report?
To access an attachment with the visit report, you will need to hover over the paper clip icon. This will then bring up the name of the attachment. Clicking on this will download the document to your PC.
I can see a visit record. However, I can’t download or respond to it.
The visit report itself is only visible when logged in as the headteacher or as a user with the relevant permissions. Depending on your permission level, you may see an audit of visits but not the full report. You may need to request additional permissions from your headteacher.
Note: Your headteacher must first mark the visit as accurate before a user with the relevant permissions can then access it.
I was able to view a visit record a few days ago, but now I can’t respond to it?
You have 10 working days from when a School Improvement visit is submitted to give feedback on the record. After this, it will become finalised automatically.
How can I view the headline attainment levels for my school?
To access Real-Time Data Trends, click on Services > All Services > Real-Time Data.
For more information, please see the Real-Time Data Trends guide.
What can I view within Data Reports (Nova)?
For more information about the Data Reports, please see the Data Reports (Nova) guide.
What can I view within the Analysis (Insight) module?
For more information about the Analysis available please see the below guides:
Analysis (Insight) Intelligence
Analysis (Insight) Pupil Groups
I need to be able to access Data/Reports/LA Documents.
Headteachers and admins are responsible for giving users permissions and a certain level of access within Perspective Lite. They can update your permissions via Settings > Manage Users > Your Name > Permissions. Please see our User Permissions guide for more info.